Terms & Policies

General policies

Main terms

  • State tax applies in addition to all rentals in Lake County.
  • Check-in time is 4 p.m. and Check-out time is 10 a.m.
  • We regret that pets are not permitted.
  • We require that cigarette smoke be confined to the pool deck or outside areas.
  • Pool and Spa heat are optional and are for a minimum of 3 days at an additional charge.
  • It is each guests responsibility to read and comply with instructions within the “Guest Information Book” located in the home.
  • The Registration Form found in each home must be completed prior to check-out and will be collected by the management company. The failure to do so will result in a $25. fee being withheld from the security deposit.
  • $200.00 deposit and $25.00 processing fee are required to confirm a reservation. The $200 serves as a security deposit in case of any damages or missing items from the home and is refunded 7-10 business days after departure. Damages made to the home by the guest will be the responsibility of the renter. The $25 processing fee is non-refundable at any time.
  • The deposit and processing fee must be paid by personal check or by electronic payment deposit in advance of receiving a booking confirmation. Payment of deposit infers the renter accepts the terms of this “General Policies” page.
  • All Rental payments must be received in full 30 days prior to arrival. If the payment is not received 30 days prior to the arrival date it will be considered a cancellation and the deposit will be forfeited.

Cancellation terms

  • Within 24 hours of confirming a reservation the $200 Security Deposit is fully refundable.
  • 31 Days or more prior to arrival date – Deposit is refundable minus a $25 Cancellation fee.
  • 30 – 15 Days from arrival date: Full forfeiture of deposit.
  • 14 – 2 Days from arrival date: Full forfeiture of deposit plus 2 nights of the rental.
  • 48 Hours or less from check-in time, during stay, or no shows: Forfeit full rental amount, Security deposit is refunded.
  • The Processing Fee is non-refundable at any times.

Additional terms

  • Unauthorized Early Check-in and Late Check-out will be charged additional rental fees.
  • Personal Checks will not be accepted within 30 days from arrival. Payments can always be made by Electronic transfer, Money Order, Cashiers Check, or Bank Draft in U.S. Funds.
  • EllaVista is equipped with 1 set of bed linen per bed and 1 set of bath linen (based on max. occupancy of twelve), TV  in each bedroom (except bedroom 6), family room and games room, washer & dryer, 2 hair dryers and all major and most small kitchen appliances, BBQ grill, high chair, and portable crib (does not include crib bedding).
  • EllaVista is equipped with a security lock box for valuables at no additional charge.
  • EllaVista is equipped with a wireless Internet service which is provided for guests use Free of Charge. The owners will use reasonable endeavours to ensure the service is available for use but cannot be held responsible for any failures or non-availability of communication lines, hardware or software. In accepting these terms you also agree not to download or save any pornographic, offensive, obscene or illegal material or conduct any illegal activity on the Internet.
  • EllaVista has a telephone system that also uses the villa wireless Internet service. Calls from the villa telephones can be made without charge to local and long distance landline and mobile numbers in the USA and Canada. European landline calls are also free of charge but calls to mobile numbers are chargeable. Calls to any premium rate numbers whether in the USA, Canada or Europe are also charged. You will be required to pay for any chargeable calls prior to your departure.
  • EllaVista is “Self Catering.” and is fully equipped and furnished. You will need to provide food and other supplies as needed. We do not guarantee items such as laundry and dish detergents or personal hygiene items to be in the home.
  • Mid Stay cleaning can be provided at an additional charge.
  • Alterations/Changes to bookings will be at the owners discretion. An administration fee of $25. is applicable.
  • Force Majeure: Neither the home owner nor its management company, can accept or be responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control).
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